Quick and Save! Insurance companies uses RPA to improve customer service efficiency and save up to 50% of operation cost!
The customer service department of an global insurance company has a heavy workload. In addition to handling customer inquiries on the phone, it also has to reply to lots of emails within a specified time. In order to improve the work efficiency of employees, the insurance company decided to introduce RPA to automate some repetitive processes, such as replying to emails and filling in the content of the customer system.
In order to be able to successfully introduce RPA technology, the company decided to let the customer service supervisor enroll in TOF’s RPA course. The instructor personally went to the insurance company to teach RPA technology, teaching and demonstrating according to their actual work needs.
After the course, they not only learned to analyze the current work process in the course, but also learned to teach their own RPA robots to assist in daily paperwork. Save the cost of responding to customers up to 50%! Employees can then participate in other tasks that are more valuable to the company.